Return and Refund Policy

1. Return Policy

At Zara Zoom Lens, we strive to ensure that you are satisfied with your purchase. However, if you are not satisfied with your order or if the product is damaged or defective, we offer a return policy under the following conditions:

• Eligibility for Returns: You can return your order within 2 days from the date of receipt.
• Return Process: To initiate a return, please contact us at [email protected] with your order details. We will provide instructions on how to return the product.

2. Conditions for Return

• The item must be returned in its original condition, unused, and with all original packaging, including accessories (if applicable).
• The product must be in resalable condition.
• Damaged or Defective Products: If the product is damaged or defective upon arrival, you are eligible for a full refund or exchange. Please provide photographic evidence of the damage or defect when contacting us.

3. Refund Policy

Refunds will be processed once the returned product has been inspected and confirmed to meet the return conditions. Since we only accept Cash on Delivery (COD), we will arrange a refund through the same COD method used during the delivery. The refund amount will be the same as the purchase price, excluding shipping costs.

4. Refund Process

• Once the returned product is received, we will process your refund request. Please allow 2 business days for the refund to be completed after the return has been confirmed.
• If the return is not accepted (e.g., the product does not meet return conditions), we will inform you via email, and the product will be sent back to you at your expense.

5. Non-returnable Items

The following items cannot be returned:

• Products that have been used or tampered with.
• Products that are missing original packaging, tags, or accessories.
• Products purchased during promotions or sales (unless defective).

6. Exchange Policy

Currently, Zara Zoom Lens does not offer product exchanges. If you wish to exchange a product, you must follow the return process and place a new order for the desired item.

7. Cancellation Policy

Orders can be canceled before they are shipped. To cancel your order, please contact us immediately at [email protected]. Once the order has been shipped, it cannot be canceled, but you can follow the return process upon receiving the product.

8. Customer Support

For any issues or inquiries regarding returns or refunds, feel free to contact our customer support team at:

• Email: [email protected]